faqs
ORDERING AND SIZING
What is a Preorder and when will my order ship?
Preorder is when we offer pieces for sale before they arrive at our warehouse from our factory. When you preorder these items, your credit card will be charged at the time of the preorder. The product page of the preorder piece will have the estimated shipping date. We will send you a shipping confirmation email once the item leaves our warehouse. If you place an order with a preorder item + a regular item, your regular item will ship right away; your preorder item will have a different order number and ship separately.
How do I know which size will fit me best?
Our clothing fits true to size, so you can stick to what you normally wear for most styles. We also provide detailed sizing guides on each product page, as well as on our size chart page. If you’re still unsure, just ask us. Our team knows how each garment fits and can give you great feedback at info@craneandlion.com.
The item I want says it’s Out of Stock. When will it become available again?
Most Crane & Lion products are seasonal. A few basic pants and shirts are part of our “core collection” and will be made each season. Occasionally, we’ll restock seasonal items based on customer demand. Please email us if you want more information about a specific item.
SHIPPING
Where do you ship?
We currently ship to the contiguous 48 States, Alaska and Hawaii. To our friends in Canada, Mexico and overseas, hang in there. We are working hard to extend our shipping reach to you too. We’ll let you know as soon as we can.
When can I expect my order to arrive?
If you place an order before 3 PM EST on a weekday, it will ship out that same day. Depending on where you live, you can expect your order within 3-8 business days for Ground shipping. Since we ship all of our products from Massachusetts, most of the Northeast, including NYC, will receive their order within 3 days by Ground. If you live in Alaska and Hawaii, the shipping times might take a little longer.
How much does shipping cost?
Currently we ship Fedex flat rate Ground, 2 Day and Next Day in the US:
- Ground to the contiguous 48 States: $8 (3-5 business days)
- Ground to Alaska and Hawaii: $20
- 2 Day to the contiguous 48 States: $15
- 2 Day to Alaska and Hawaii: $30
- Next Day to the contiguous 48 States: $25
- Next Day to Alaska and Hawaii: $40
RETURNS & EXCHANGES
We hope you love your new Crane & Lion clothing, but if you had something else in mind, we make it convenient to return, exchange or seek expert advice. To exchange or return your garment(s), please email info@craneandlion.com for a pre-paid return label to send back the item(s). In the return package, please include your order number and what you would like to return or exchange the item for. Shipping costs will not be refunded.
All returns and exchanges must be unwashed, unworn and have their original tags and labels within 30 days from the date you receive your order.
We do not offer refunds on sale or marked down products. If your sale product(s) arrive and are not the correct size, we are happy to make an exchange. We will not provide a pre-paid label for exchanged on sale products.
How long does it take to process a return?
From the time your package arrives at our warehouse, the process generally takes 3 business days (refund) or 3-8 business days (shipment of new item).
If you have any questions for us, please use our contact form or email us at info@craneandlion.com.