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privacy & terms of use

Crane & Lion takes your privacy seriously. When connecting with us, we want our customers to feel confident that their personal information and credit card data is protected. Just as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience. The personal information we collect from our website helps us better understand the interests of our audience in an ongoing effort to bring you improved products and service.

 

INFORMATION WE COLLECT
We may collect information (including name, address, telephone number, email address, transaction information, and credit card information) when you: 

  • Place an order through our website 
  • Return an item or make an exchange 
  • Inquire about our services 
  • Create an account at craneandlion.com 
  • Sign up for Crane & Lion email updates 
  • Are referred to us through a marketing promotion 
  • Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.

In addition, we maintain a record of your purchase history, product interests, and whatever other membership details that might enable us to improve your shopping experience. Analytics such as website use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. At Crane & Lion, we understand and recognize that we must maintain and use customer information responsibly.

We also gather information about how visitors navigate through our website by using clickstream data gathered with "cookies" and other online tools such as "pixel tags." A cookie is a small data file stored by your web browser on your computer. Cookies enable you to place an order on our website. They also allow us to enhance and personalize your online shopping experience, so the information you receive is more relevant to you.

 

WHO DO WE SHARE YOUR INFORMATION WITH?
We contract with other companies to provide certain services, including shipping, order fulfillment, name and address verification, email distribution, market research, third party advertising, promotions management and payment processing. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.

Crane & Lion will never rent or sell your e-mail address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our website, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.

 

AGE REQUIREMENT
Craneandlion.com is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to submit any personal information to us.

 

SECURITY
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data. When you make a purchase or create an account on our website, your transactional information is transmitted in a safe, encrypted format.

 

MODIFICATION OF POLICIES
It is at our sole discretion that Crane & Lion may modify this Privacy Policy to better serve our customers. Please check back often to review any new modifications that have been made.

 

QUESTIONS/CONCERNS
If you have any questions about Crane & Lion’s Privacy Policy or data processing, we encourage you to contact us at info@craneandlion.com



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